13 questions to ask digital experience platform vendors during the demo


If you’re unable to provide the sort of speed and user experience you need to any or all of your channels, a DXP may fix these issues for you.

Pamela Parker on February 23, 2023 at 9: 15 am|Checking out time: 2 minutes

Digital experience platforms are hot today. That’s due to the fact that DXPs, and the headless and hybrid CMS that are main to them, are changing the method material is developed, handled and provided to gadgets and platforms around the world.

Given all of that pledge, online marketers are definitely examining these innovations and one essential part of that procedure is the demonstration.

It’s crucial to establish demonstrations within a fairly brief timeframe of each other to assist make appropriate contrasts. Make certain that all prospective internal users are on the demonstration call and focus on the following:

  • How simple is the platform to utilize for the daily jobs managed by each department that will be utilizing it?
  • Does the supplier appear to comprehend our organization and marketing requirements?
  • Are they revealing us our “essential” functions?

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Here are 13 concerns to ask each supplier that will assist you narrow the field:

  • What sort of material shipment speed enhancements do you generally see with your customers?
  • Why have you embraced the method you suggest (completely headless or hybrid material shipment) and what does that particularly imply in regards to how the entire system comes together?
  • How is the DXP hosted? PaaS? SaaS? Personal cloud? On-premise software application setup? Or some mix of these?
  • How does the platform incorporate with other martech platforms (i.e., CDPs, marketing automation platforms, CRMs, DSPs, DAMs)? What abilities are belonging to the brand-new platform and how is it modularized?
  • Do you have pre-built connections to services we currently utilize or sources of material or performance that we require?
  • What reporting do you supply that will record the ROI from our efforts?
  • What type of consumer assistance is consisted of? Can we get the phone to report issues?
  • Will we have a devoted Account Manager and technical assistance, particularly with the preliminary migration?
  • Do you have other customers in our vertical?
  • What type of expert services are readily available? And just how much do they cost?
  • How does the business manage ask for item adjustments?
  • What brand-new functions are the supplier thinking about?
  • What’s the long-lasting roadmap and launch dates?

Good luck!

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About the author

Pamela Parker

Pamela Parker is Research Director at Third Door Media’s Content Studio, where she produces MarTech Intelligence Reports and other extensive material for digital online marketers in combination with Search Engine Land and MarTech. Prior to handling this function at TDM, she functioned as Content Manager, Senior Editor and Executive Features Editor. Parker is a well-respected authority on digital marketing, having actually reported and composed on the subject considering that its start. She’s a previous handling editor of ClickZ and has actually likewise dealt with business side assisting independent publishers monetize their websites at Federated Media Publishing. Parker made a master’s degree in journalism from Columbia University.

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